Information We Collect
At our custom tailoring service, we collect various types of information to provide you with exceptional personalized service and high-quality custom suits. This information is essential for creating perfectly fitted garments and maintaining our business relationship.
- Personal identification information including name, email address, phone number, and billing address
- Physical measurements and body specifications for custom tailoring purposes
- Style preferences, fabric choices, and design specifications
- Payment information processed through secure payment gateways
- Communication records including emails, phone calls, and consultation notes
- Website usage data including IP addresses, browser information, and site navigation patterns
How We Use Your Information
Your personal information serves multiple purposes in delivering our premium custom tailoring services. We utilize this data responsibly and exclusively for legitimate business purposes.
Primary Uses: Creating custom patterns, scheduling fittings, processing orders, and maintaining customer relationships for future services.
- Manufacturing custom suits according to your exact measurements and preferences
- Processing payments and managing financial transactions securely
- Scheduling appointments for consultations, measurements, and fittings
- Providing customer support and addressing service inquiries
- Sending order updates, delivery notifications, and care instructions
- Improving our services based on customer feedback and preferences
- Maintaining records for warranty purposes and future alterations
Your Rights Under GDPR
We are committed to protecting your privacy rights in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. You have comprehensive control over your personal information.
Right to Access
Request copies of your personal data and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data under certain circumstances.
Right to Portability
Request transfer of your data to another organization or directly to you.
Data Protection and Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our commitment to data security encompasses both technical and organizational measures.
- SSL encryption for all data transmission and online communications
- Secure servers with regular security updates and monitoring
- Access controls limiting staff access to necessary information only
- Regular security audits and vulnerability assessments
- Secure physical storage of measurement records and customer files
- Employee training on data protection and privacy best practices
- Incident response procedures for potential security breaches
Data Retention and Sharing
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We do not sell, rent, or share your personal information with third parties except as described below.
Limited Sharing: We may share information with trusted service providers who assist in delivering our services, such as fabric suppliers, shipping companies, and payment processors, all bound by confidentiality agreements.
- Customer records retained for seven years for warranty and alteration purposes
- Payment information processed through PCI-compliant payment providers
- Shipping information shared with delivery services for order fulfillment
- Legal compliance sharing when required by law or legal proceedings
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website performance. These tools help us understand user preferences and improve our online services.
- Essential cookies for website functionality and security
- Analytics cookies to understand website usage patterns
- Preference cookies to remember your choices and settings
- You can control cookie settings through your browser preferences
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through our website or direct communication.
Stay Informed: We recommend reviewing this policy regularly to stay informed about how we protect your information and your privacy rights.
This Privacy Policy is effective as of the date of publication and governs all data collection and processing activities.